Click here to start a Domestic Return or return a gift for store credit: START A RETURN (U.S.)

Domestic returns must be requested within 30 days of your order date for a refund or store credit.

Please keep your tracking number easily accessible as you wait for your package to ship back.

A: Click here to start an International Return: START A RETURN (INTERNATIONAL)

International returns must be requested within 45 days of your order date for a refund or store credit. Shipping and any reverse duties for international returns are the responsibility of the customer.

Please keep your tracking number easily accessible as you wait for your package to ship back.

Outbound shipping fees from the original order are not refundable.

Domestic returns must be requested within 30 days of order date, International returns must be requested within 45 days of order date.

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Please include the original order packing slip in your return package. Returns of multiple orders should not be combined and will result in processing delays (additional 8 business days from the first refund issued). If your order was purchased using a gift card, you will only be refunded directly back to the gift card. If your purchase was made due to any giveaway promotion, you will be eligible for an exchange or store credit only.

We ask that you wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Please keep your tracking number easily accessible as you wait for your package to ship back.

During promotions throughout the year product will only be eligible for exchange or store credit, not refunds.

Products marked Final Sale cannot be returned.

Not Enough Nelsons cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.

Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!

Orders usually go out within 1-3 business days.

Economy (ground) averages 4-8 days for delivery.  We cannot guarantee when it will arrive as it is out of our hands once it leaves our warehouse. 

Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out.

Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.

During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!

On the second step of checkout, you will place the code in the Gift Card box and click "Apply."

Our system will only allow one discount code to be used on an order.

Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!

Great question! The customer will be responsible for any duty fees and/or taxes that may be due upon receiving a package in a country other than the USA.

Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet, and fulfill the new order that you place with your changes. 

International shipping is available, please see list below. The rates are calculated based on weight and destination. Taxes and duty fees are the responsibility of the customer. 

United States
Asia
Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates
Canada
Europe
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Oceania
Australia, New Zealand

We do not ship to the following countries:
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo-Brazzaville, Congo-Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Krygyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Phillippines, Pitcairn Islands, Qatar, Réunion, Romania, Russia, Rwanda, Saint Martin, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe